Returns, Refunds & Warranty Policy

Your satisfaction is our priority. Please review the following policy before placing your order.

1. Change of Mind & Product Compatibility

We do not accept returns, exchanges, or refunds due to:

• Change of mind after placing an order.
• Purchasing the product when it is not compatible with your tap or plumbing setup.
• Failure to check the product specifications, compatibility, water pressure requirements, or recommended water conditions before purchase.

Customers are advised to review the product description and specifications carefully before placing an order. If you are unsure about compatibility, water pressure, or water quality requirements, please contact our customer service team before purchasing.

2. Water Quality & Water Pressure

Water quality and water pressure can vary depending on the location, building, plumbing system, and water supply.

We do not provide refunds, returns, or warranty claims based solely on water quality or water pressure issues.

Customers are responsible for reviewing the product information and confirming that their water conditions and water pressure are suitable for the product before purchasing.

If you are unsure whether the Homies Water Filter is suitable for your water supply, please contact our customer service team before placing your order.

3. Damage During Delivery

If the product is damaged during the delivery process, we will provide a part-to-part replacement for the damaged component, subject to verification.

To be eligible:

• The damage must be reported within 24 hours of receiving the product.
• Customers may be required to provide clear photographs or videos of the damaged product and packaging.
• The damage must be determined to have occurred during the delivery process.

Once the damage has been verified, we will arrange a replacement for the affected part.

4. 12-Month Product Warranty

Homies Water Filter products are covered by a 12-month warranty against manufacturing defects or internal product damage that occurs under normal use and is not caused by force, misuse, improper installation, modification, or customer handling.

Where a valid warranty claim is approved, we will provide a part-to-part replacement for the affected component.

The warranty does not cover damage caused by:

• Excessive force or physical impact by the customer.
• Improper installation, handling, or use.
• Modifications or alterations made to the product.
• Accidental damage caused by the customer.
• Damage to fixing components or accessories supplied with the product due to improper installation or excessive force.
• Normal wear and tear.
• Issues resulting from water quality or water pressure.

5. Damage to Fixing Parts & Accessories

The fixing parts and accessories supplied with the product must be installed and handled according to the provided instructions.

If any fixing part, connector, adapter, or other supplied accessory is damaged due to excessive force, incorrect installation, or customer handling, such damage will not be covered under the 12-month warranty.

Customers should contact us if they are unsure how to install any component before applying force or attempting modifications.

6. Warranty Claim Process

If you believe your product has a manufacturing defect or an issue covered under this warranty, please contact our customer service team with:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the issue.
• Any other information requested by our customer service team.

Our team will assess the issue and determine whether it qualifies for warranty coverage. If approved, we will provide instructions for the replacement of the affected part.

7. Important Notice

The warranty is intended to protect customers against genuine manufacturing defects and qualifying internal product damage under normal use.

It does not cover damage resulting from customer actions, improper installation, excessive force, unsuitable water conditions, or unsuitable water pressure.

By purchasing the product, customers acknowledge that they have reviewed the product specifications, compatibility requirements, water quality considerations, and water pressure requirements before completing their purchase.

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